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The car I want is not listed on
the booking form
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Please select 'Other Cars' from the list and enter the Car make and
model in the box marked 'Other Cars'
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What's included in your tariff?
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Our prices include the cost of your journey and if applicable
Central London Congestion Charge. Prices don't include however, VAT,
Airport parking costs and various Toll charges.
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My Pickup/Destination location isn't listed on the booking form
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Select Other Locations and enter
your Pickup/Destination in the boxed marked 'Others Locations'
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What happens after I've booked a car?
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Upon completion of your booking we provide a Booking Reference
Number (BRN).
We then process your booking and e-mail you the confirmation details
within 24 hours
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I'm at the Airport, where do I meet your chauffeur?
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Our chauffeurs always wait inside the terminal, next to the exit
from Customs, with
a board carrying your name and flight number
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My flight has been delayed, will I miss your chauffeur?
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We monitor your flight to ensure that our chauffeur meet you on
time, either when flights are late or early (We allow 30 minutes for
baggage handling and Passport control to minimise parking and
waiting time costs)
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Can I change the original journey
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Yes, please ask us to quote for any alterations
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Can I cancel my booking
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Yes, providing you give us sufficient
notice - see our full Terms & Conditions
for more details |
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Can I smoke in your cars? |
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Although we observe a non-smoking
policy in all our cars, smoking is strictly at the
driver's discretion |
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What accessories can I expect in
your cars? |
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All cars have air-conditioning and
quality sound system - please tell us about your special
requirements at the time of booking |
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What's included and
what's extra in As Directed Central London hire (AD) |
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The price includes the
chauffeur driven car of your choice for the booked time period, with
an allowance of up to 5 miles per hour.
Parking, additional hire time and excess mileage are charged
according to our published tariff. |
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